What I offer
Most of my work falls into a few categories: fixing integrations that break too often, building new ones that won't, creating internal tools that make teams faster, and providing ongoing support to keep everything stable. Each engagement ends with documented handoff—you own the code and can maintain it without me.
Integration Rescue & Stabilization
Stop the bleeding. Fix root causes. Build systems that recover instead of fail.
Your EDI, 3PL, or API integration is breaking. Maybe it fails silently and you find out when customers complain. Maybe partial syncs create reconciliation nightmares. Maybe every new trading partner breaks something that used to work.
Who this is for
- EDI chargebacks and compliance failures eating into margins
- NetSuite integrations timing out or writing partial data
- 3PL sync mismatches causing fulfillment chaos
- "We don't know why it breaks" situations
- Ops teams manually fixing data every day
What's included
- Root cause analysis and failure mode assessment
- Error handling, retries, and exponential backoff
- Exception queues with context for fast recovery
- Replay/reprocess mechanisms
- Logging and observability improvements
- Runbooks: "when this breaks, do this"
- Field maps and data contract documentation
- Production stabilization (I stay until it's reliable)
Examples of what I fix
New Integration Builds
Connect NetSuite to your systems—built for resilience from day one.
You need to connect NetSuite to a 3PL, e-commerce platform, shipping service, or other business system. Most integrations are built for the happy path and fall apart when reality hits. I build integrations that handle edge cases, recover from failures, and don't require constant babysitting.
Who this is for
- Adding a new 3PL or warehouse management system
- Connecting NetSuite to e-commerce (Shopify, custom platforms)
- Integrating shipping/carrier services
- API integrations with middleware workflows
- Automated reconciliation and reporting
What's included
- Architecture design and data flow mapping
- Reliability patterns built in (not bolted on)
- Error handling and exception management
- Idempotency and duplicate prevention
- Logging, monitoring, and alerting setup
- Field maps and data contracts
- Testing (including edge cases)
- Runbooks and handoff documentation
- Production deployment and stabilization
How I build differently
- Failure-mode thinking from the start — "What happens when X times out?" is part of the design, not an afterthought
- Edge cases included — Not just the happy path that demos well
- Recovery built in — Replay capability, not manual intervention
- Your team can maintain it — Documented, unlocked, in your repo
NetSuite Automation
Stop doing manually what should happen automatically.
Your team is spending hours on repetitive work that NetSuite should handle. Data entry, validation checks, report generation, workflow approvals—tasks that eat time and introduce errors.
Who this is for
- Ops or finance teams doing repetitive manual work
- Data quality issues from inconsistent entry
- Reports that require manual compilation
- Approval workflows that bottleneck on specific people
- Scheduled processes that break or need babysitting
What's included
- Process analysis and automation design
- SuiteScript 2.x development (User Events, Scheduled, Map/Reduce)
- Custom records and workflows where appropriate
- Governance-aware batching for high-volume operations
- Error handling and logging
- Safe deployment with rollback plans
- Testing and validation
- Documentation and handoff
Technical capabilities
Internal Tools & Dashboards
See what's happening. Fix problems faster. Stop living in spreadsheets.
Your team needs visibility that NetSuite doesn't provide out of the box. Exception dashboards that show what's stuck and why. Admin tools that reduce manual steps. Data quality screens that catch problems before they cascade.
Who this is for
- Ops teams who need exception visibility
- Leadership who want dashboards without spreadsheet assembly
- Teams doing manual lookups that could be automated
- Data quality problems that need find-and-fix interfaces
- Reconciliation workflows that happen in Excel
What's included
- Requirements gathering and interface design
- Full-stack development (React/Next.js, Node.js/Python)
- NetSuite integration and data sync
- Authentication and permissions
- Hosting setup and deployment
- Documentation and handoff
- Training for your team
Examples
- Exception dashboards — See what's stuck, why, and when it happened
- Queue health monitors — Real-time status of integration pipelines
- Fulfillment status tools — Visibility across warehouses and 3PLs
- Data quality screens — Find and fix bad data before it causes problems
- Admin utilities — Reduce clicks and manual steps for common tasks
- Reconciliation views — Side-by-side comparisons without Excel
Integration & Ops Reliability Partner
Ongoing support for companies that need continuous improvement—not just project work.
Some companies don't need a one-time fix. They need an ongoing partner who understands their systems deeply and keeps things running reliably while continuously improving operations.
Who this is for
- Companies with ongoing integration complexity
- Teams that need fast response when things break
- Operations that require continuous improvement
- Leadership that wants predictable technical capacity
- Companies scaling faster than their systems can keep up
What's included
- Weekly prioritization and execution
- Ongoing integration hardening and stabilization
- Monitoring and logging improvements
- Fast incident response and resolution
- Continuous automation roadmap
- Documentation updates as systems evolve
- Direct access (not a ticket queue)
How it works
- We establish a monthly scope based on your priorities
- Each week, we review what's most important, I execute, and you get updates on progress
- When incidents happen, I respond quickly
- Over time, the system gets more reliable and your team's burden decreases
Audits & Technical Assessments
Know what's broken before it breaks you.
You suspect your integrations have problems, but you don't know how serious they are. Or you're scaling and want to understand what will break first. Or you're evaluating an acquisition and need technical due diligence.
Who this is for
- Companies experiencing integration issues but unsure of root causes
- Leadership planning for scale and wanting to identify risks
- Private equity or M&A due diligence on technical operations
- Teams inheriting systems from previous developers
- Anyone who wants an honest outside perspective
What's included
- Written assessment with findings, risk ratings, and prioritized recommendations
- Not a 100-page document you'll never read—a practical report you can act on
Assessment types
Integration Audit
- Failure modes and silent error patterns
- Missing logging and observability gaps
- Brittle logic and hardcoded dependencies
- Data integrity risks
- Recovery capability assessment
EDI Audit
- Mapping quality and validation coverage
- Partner constraint handling
- Chargeback risk factors
- Compliance gaps
- Documentation completeness
NetSuite Scripts/Workflows Audit
- Performance and governance issues
- Maintainability assessment
- Risk identification
- Technical debt inventory
- Improvement prioritization
"What Breaks First" Review
- Scaling bottleneck identification
- Volume threshold analysis
- Risk prioritization
- Practical remediation roadmap
Training & Documentation
Make sure your team can maintain what I build—or what someone else built.
Sometimes the problem isn't the system—it's that nobody documented how it works. Or the previous developer left and took all the knowledge with them. Or your team needs to understand an integration well enough to troubleshoot issues.
Who this is for
- Teams inheriting undocumented systems
- Companies wanting to reduce key-person dependency
- Internal developers who need to maintain integrations
- Ops teams who need troubleshooting guides
- Leadership preparing for handoffs or transitions
What's included
- Runbook creation ("when this breaks, do this")
- Field maps and data flow documentation
- System architecture documentation
- Recorded walkthroughs where helpful
- Team training sessions
- Q&A and knowledge transfer
How we can work together
Project
Defined scope, clear deliverables, fixed timeline. Best for stabilization sprints, new builds, or audits where you know what needs to happen.
Retainer
Ongoing relationship with monthly capacity. Best for companies with continuous integration needs who want predictable support and fast response.
Rescue → Retainer
Start with a focused rescue project to stabilize the immediate pain. Transition to retainer for ongoing reliability and continuous improvement. This is how many client relationships evolve.
Standard in every project
Communication
- Clear written updates on progress
- Direct questions when requirements are unclear
- Calm incident handling (no blame, no drama)
- CEO/CTO summaries when needed
Delivery
- Source control discipline
- Safe rollouts (sandbox first, incremental releases)
- Testing mindset for integrations and data
- Avoidance of risky big-bang changes
Reliability
- Logging improvements built into fixes
- Monitoring and alerting recommendations
- Failure-mode thinking throughout
- Replay mechanisms where valuable
- Data validation to prevent garbage-in/garbage-out
Handoff
- Field maps and data contract notes
- Runbooks for troubleshooting
- Walkthroughs (recorded when helpful)
- Post-fix notes on lessons learned
Investment ranges
I'm not the cheapest option. I compete on reliability, speed, and outcomes—not price. Here's what typical engagements cost:
| Service | Investment Range |
|---|---|
| Integration Rescue & Stabilization | $8,000 - $40,000+ |
| New Integration Builds | $5,000 - $30,000+ |
| NetSuite Automation | $3,000 - $20,000+ |
| Internal Tools & Dashboards | $3,000 - $25,000+ |
| Monthly Retainer | $3,000 - $12,000+/month |
| Audits & Assessments | $1,000 - $10,000+ |
| Training & Documentation | $500 - $5,000 |
Note: Ranges depend on scope, complexity, urgency, and systems involved. I'll give you a specific estimate after we talk.
Minimum engagement: $5,000 for project work. I focus on meaningful fixes, not quick patches.