Projects
Selected work across NetSuite/EDI and full-stack tools.
Gozney Support AI Chatbot — RAG + Function Calling
AI Solution Designer & SuiteScript Developer (Gozney) · Client name withheld; artifacts sanitized.
Situation
Support team overwhelmed with repetitive queries about product manuals and shipping status.
Constraints
Must be accurate (no hallucinations), secure (data quarantine), and escalate when uncertain.
Artifacts
Prompt design docs, retrieval schema, function call contracts, evaluation rubrics.
Approach
- RAG over official manuals/consumer guides with embeddings in Azure AI Search
- Function call to NetSuite for real-time shipping number lookup
- Deterministic prompts with guardrails and "when to escalate" rules
- Deflection policy integrated into Zendesk for seamless handoff
Impact
Deflected repetitive manual/shipping queries, reduced ticket load, improved response accuracy with clear escalation paths.
Real-time Inventory & Order Optimizer (Gozney)
NetSuite Developer (Gozney) · Client name withheld; artifacts sanitized.
Situation
Ops team spent Fridays manually reconciling stock across US/EU warehouses and deciding transfers/reorders.
Constraints
Multi-warehouse complexity, governance limits, need for real-time visibility and automated decisioning.
Artifacts
Saved search IDs, SuiteScript modules, decision logic docs, before/after metrics.
Approach
- Multi-warehouse stock status dashboard with transfer/reorder suggestions
- Automated reconciliations and decisioning logic in SuiteScript
- Real-time updates with governance-aware Map/Reduce
Impact
Freed entire team's Fridays (~20% weekly workload reduction), improved fulfillment accuracy and speed.
SuiteCommerce Advanced (Germany) — E-commerce + NetSuite Integration
SuiteCommerce Lead (Gozney) · Client name withheld; artifacts sanitized.
Situation
German subsidiary needed localized e-commerce site integrated with NetSuite for seamless order/inventory flow.
Constraints
Localization requirements (language, currency, compliance), tight timeline, integration complexity.
Artifacts
SuiteCommerce config docs, integration specs, localization notes.
Approach
- SuiteCommerce Advanced implementation with German localization
- NetSuite integration for real-time inventory, orders, and customer data
- Custom workflows and templates for regional compliance
Impact
Launched German e-commerce operations with seamless ERP integration, enabling efficient order processing and inventory management.
Finvivir Legacy NetSuite Rescue — Reverse Engineering + Integration
NetSuite Consultant (Finvivir) · Client name withheld; artifacts sanitized.
Situation
Inherited undocumented legacy NetSuite codebase with no internal SMEs; fragile system blocking safe iteration.
Constraints
Zero documentation, no original developers, active production system, tight timeline for new integration.
Artifacts
Architecture notes, data flow maps, integration contracts, runbooks, logging setup.
Approach
- Reverse-engineered modules and mapped data flows from live code
- Produced lean architecture notes, runbooks, and logging/alerts
- Built custom SuiteScript integration with Ilana web app (validation, retries)
- Stabilized legacy flows while enabling new automation
Impact
Enabled safe iteration on fragile system, unlocked new automation, reduced operational risk through documentation and monitoring.
Rising Sun NetSuite Implementation + Cybersecurity Policies
IT Manager / Acting CTO (Rising Sun Solar) · Client name withheld; artifacts sanitized.
Situation
Solar company scaling in Hawaii needed NetSuite implementation, custom automations, and cybersecurity discipline.
Constraints
Remote ops, C-level visibility needs, volatile periods (Maui fires), limited IT staff.
Artifacts
NetSuite config docs, SuiteScript modules, API specs, cybersecurity policies, training materials.
Approach
- Implemented and customized NetSuite with SuiteScript across org
- Built internal APIs + Python/JS automations connecting CRM/ERP/files
- Authored cybersecurity policies and delivered staff training
- Kept ops running during Maui fire downturn with pragmatic tooling
Impact
Established ERP/automation foundation, improved compliance posture, maintained ops continuity during crisis.
StockFy
Founder & Lead Developer · Client name withheld; artifacts sanitized.
Situation
Build a lean document-workflow SaaS for B2B ops teams needing clean, auditable flows.
Constraints
Solo dev, need to ship fast while maintaining quality and security.
Artifacts
Live demo (on request), architecture docs, API contracts.
Approach
- Next.js App Router with server components for performance
- Supabase for auth, DB, storage with clean role-based access
- AI components for intelligent document processing and workflow suggestions
Impact
Private beta with positive feedback on clarity, ease of use, and audit trail quality.
Flow — React Dashboard + Raspberry Pi Energy Telemetry
Software Developer (Rising Sun Chile) · Client name withheld; artifacts sanitized.
Situation
Solar company needed customer-facing real-time dashboard showing live solar system data on lobby TVs.
Constraints
Abandoned project, needed device hardening, must be reliable and low-maintenance.
Artifacts
React app code, device setup docs, data pipeline specs.
Approach
- Revived abandoned React dashboard, rebuilt for stability
- Raspberry Pi field deployment with device hardening
- Real-time data pipeline from solar systems to display
Impact
Deployed stable, customer-facing energy displays; enhanced brand experience and customer engagement.
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